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Legal Document

Privacy Policy

Your Data, Your Control

Last Updated: June 2026

HashOps operates on a strict “Privacy-First” and “Zero-Trust” principle. We only collect the absolute minimum data required to keep your infrastructure operational.

1.Data We Collect

  • Account Information: Email addresses and securely hashed/encrypted passwords.
  • Network Data: IP addresses mapped to strictly isolated /24 subnets to maintain tunnel integrity.
  • Telemetry Data: Hardware diagnostic metrics (e.g., Fan RPM, Temperature, Hashrate status).
  • Essential Cookies: Strictly necessary session cookies required to authenticate and maintain your login state on our management dashboard.

2.Data We STRICTLY DO NOT Collect

To ensure your security and our zero-liability stance, we do not collect, intercept, or process:

  • Exact financial earnings or cryptocurrency balances.
  • Wallet addresses or specific payout data.
  • Raw mining traffic (via our Split-Tunneling architecture, all hash-computational traffic routes directly from your ASIC to your chosen pool, bypassing HashOps entirely).
  • Resellers are only provided with qualitative statuses (e.g., Optimal, Degraded, Offline).

3.Data Usage

Your data is used exclusively to:

  • Provide, secure, and maintain the monitoring dashboard.
  • Establish and maintain SSTP tunnel integrity.
  • Provide customer-initiated technical support.

4.Data Sharing & Sub-processors

We never sell your personal or operational data to third parties. Data is only shared with our vetted, ISO-certified infrastructure providers (e.g., Hetzner, Leaseweb) strictly for hosting purposes and under legally binding Data Processing Agreements.

5.Data Retention & Deletion

Telemetry and network logs are kept only as long as necessary for operational troubleshooting. Upon termination of your HashOps subscription, all associated personal and network data are permanently purged from our active databases within a standard operational cycle (usually 30 days), unless required by law.

6.Your Rights

You retain full control over your account data. You may request access to, correction of, or complete deletion of your account information at any time by contacting our support team.